CONNECT
Q: What is CONNECT?
A: CONNECT is a Windows® based software that acts as an interface between the customer’s billing software and the meter reading devices.
Q. When and how do I re-sequence my accounts in CONNECT?
A. After the reader is finished reading, unload the handheld and update the accounts in CONNECT. Then select Set Up Account Groups from the main menu. Click on the Set Options tab and place a check mark in the Re-Sequencing options and click on the Apply Options button. CONNECT will now set a sequence number for the accounts selected. Re- Sequencing is discussed in more detail on page 72 of the CONNECT Installation and Operation Manual.
Q: Can you run reports from CONNECT?
A: Yes. Connect has many standard reports available and if you feel the need, you can build your own custom reports.
Q: How can I tell what version of CONNECT I have?
A: Start the CONNECT software and select Set Configuration. On the lower left will be a small window that states the version.
Q: Does the CONNECT software hold history?
A: Yes. The CONNECT software will hold history on all of your accounts.
Q: Can we do a search on the customer database?
A: Yes. The customer records can be searched many different ways. Look in the Maintain Customer Records, select find and you will see a list of available search criteria.
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