City of Coeur d’Alene Case Study
Combining the right metering technology with the right software drives accurate, dependable data
The City of Coeur d’Alene, Idaho, had been using a drive-by Automatic Meter Reading (AMR) system to read all of its meters since 2010, but according to Rob Stark, utility supervisor for the City of Coeur d’Alene Water Department, it wasn’t realizing the full benefits with its existing system. The desire for increased savings, more accurate measurement and customer service improvements, supported by more sophisticated data analysis
After a thorough review of options, Coeur d’Alene selected a Badger Meter AMR solution because of its strong track record and advanced features, as well as the company’s stellar customer service. It includes Badger Meter Recordall® meters with Absolute Digital Encoder (ADE) registers, along with
Pre-programmed meters make installation quick and easy
In 2011, Coeur d’Alene began installing the new system and within five months, it replaced 5,000 of its 17,500 endpoints. It plans to replace the remaining 12,500 endpoints over the next eight years as they reach the end of their respective expected product life spans. Stark says the process was much easier than the previous changeover.
“The installation was a breeze because we didn’t have to program the meters,” explains Stark. “They were preprogrammed to our specifications at the factory, which saved us time. Plus, we have had virtually no issues with the new system, and we have experienced a less than one percent failure
The new AMR system components work together seamlessly with Coeur d’Alene’s existing system, too. “The ReadCenter New AMR system improves efficiency, conservation, customer service, and revenue for Coeur d’Alene software integrates easily with the citywide enterprise software that the Water Department uses for billing,” says Stark.
True drive-by AMR solution provides cost and time savings, data accuracy and water loss reductions
Prior to implementing an AMR solution, reading the city’s 17,500 endpoints took two meter readers about 60 days, so meters were read only every other month. With the new AMR solution, it takes one person only three days to read the meters for the entire city. The enhanced data collection process provides timelier, detailed information, which makes it possible to bill monthly. In addition, the significant reduction in meter
“The Badger Meter system is truly a drive-by AMR system with continual broadcasting,” says Stark. “It’s much faster, and we don’t have to go out on as many service calls anymore. The number of customer complaints we receive has decreased significantly.”
Data profiling reports signal leaks and improve customer service
When a monthly reading cycle is completed, the reading data is compared to data from the same period during the previous year and the system flags accounts with unusually high use. This signals a potential leak, so city personnel can go out and check the meter to determine if there is a problem. If a leak is suspected, they can advise the customer, so they can take appropriate action to make repairs.
The ability to provide more specific, accurate consumption data to customers results in better communications and fewer disputes
Compound meters for commercial applications capture low flow and increase revenue
For commercial metering at hotels, schools and other public buildings, Coeur d’Alene is replacing its existing meters
Stark says Coeur d’Alene is realizing increased revenue using the Compound Series Meters from Badger Meter because the new meters
New system delivers efficiency and effectiveness
By pairing the right metering technology with the right software, the city of Coeur d’Alene is optimizing its AMR system for maximum efficiency and effectiveness. “Overall, we’re seeing increased revenue, reduced water loss, improved reliability, better efficiency, and cost savings with the
Badger Meter Recordall meters