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Paducah Water Case Study

Located at the confluence of the Tennessee and Ohio Rivers, Paducah is a popular river town in western Kentucky. The city was founded in 1927 and is a UNESCO Creative City. Its municipal water utility, Paducah Water, works diligently to serve its approximately 27,000 water customers, ensuring the reliability, safety and quality of this historic and creative city’s water supply.

Five years ago, Paducah Water identified a need to upgrade its water system. The utility used a manual reading system for decades and investigated multiple solutions, including touch-read and drive-by systems. None of the solutions met its requirements. “In both of our attempts to deploy new solutions, we found the equipment and systems to be unreliable. We even had to stop our implementation efforts after having installed 1,000 new water meters,” said Bill Robertson, general manager of Paducah Water. “We had to keep looking.” 

Finding the Right Solution

In 2014, Robertson and his team learned of Badger Meter’s Advanced Metering Infrastructure (AMI) solutions, specifically the BEACON® AMA (Advanced Metering Analytics) managed solution with ORION® Cellular endpoints. Paducah Water began piloting the solution right away, becoming one of the first utilities in the country to implement what at the time was brand new technology. “We were impressed and quickly ordered and installed additional units. The cellular endpoints were easy to set up and were reliable,” added Robertson.  

Over the next couple of years, Paducah Water’s team members visited other utilities in Kentucky and Arkansas that had fully deployed Badger Meter’s BEACON AMA solution and ORION Cellular endpoints. During discussions with the other utilities’ employees, Paducah Water’s team heard high praise for Badger Meter’s solutions. 

“In addition to the pilot, these independent references helped to show the Paducah Water team the benefits that Badger Meter can provide for a wide variety of demanding utility needs,” said Kim Swinford, account manager at Badger Meter.

Strategic Deployment

Beyond the dated meter reading technology, Paducah Water had been using older water meters that needed replacing. To improve efficiencies and reliability across its entire water system, the utility needed to analyze and understand every aspect of the system, including the water meter.

“We started to evaluate costs and benefits of deploying new technology and water meters after hearing the results from utilities across the region,” said Robertson. “During the winter of 2016-17, we tested more than 2,000 of our meters, ranging in size from 5/8 in. to 2 in., to determine the efficiency of our existing meters, which had come from another water meter manufacturer. We used this information to estimate additional revenue that would result from Paducah Water Builds a “Smart”  Water System with ORION® Cellular and BEACON® Advanced Metering Analytics (AMA) (continued) deploying new meters and technology.”

While budgetary restrictions limited a full system deployment for the water utility, the flexibility of the cellular solution allowed them to deploy at a pace that worked for them. First, the team installed 600 new ORION Cellular endpoints on existing residential meters in select locations around the city. The following year—fiscal year 2017-18—the utility team budgeted to replace its commercial meters (1-1/2 in. and larger meters). Based on its experience with Badger Meter, the Paducah Water team researched and ultimately selected Badger Meter’s E-Series® Ultrasonic meters at the 1-1/2 in. and 2 in. sizes for the replacements, especially noting the meters’ accuracy and extended flow range.

The utility team installed the new E-Series Ultrasonic meters and set up the ORION Cellular endpoints during winter 2017. 

“For the first six months of data—from April to September 2018—we are already seeing an increase in revenue of 9.6 percent for the 1-1/2 in. meters and a startling 20.3 percent for our 2 in. meters. If increased revenues continue at this rate, we will be able to use the additional revenue to pay for replacements of our larger 3 in., 4 in. and 6 in. meters in less than two years,” added Robertson. In June 2018, Badger Meter announced the launch of its new E-Series Ultrasonic meters for commercial applications, which Paducah Water is considering as a replacement for its larger meters.

"Riding the Technology Wave"

As part of its work with Badger Meter, Paducah Water has become a utility leader in implementing the new IoT-enabled cellular networks. 

“Cellular-driven technologies, such as our ORION Cellular endpoints, are allowing water utilities to deploy the latest technology without the need for costly infrastructure and make updates as the technology itself improves. This flexibility enabled Paducah Water to transition to the new system based on their budget and time schedule,” said Swinford. “By using cellular, Paducah Water is riding the technology wave.” 

Water metering technology is advancing more rapidly than ever before. Paducah Water, through its work with Badger Meter, is flexible and staying up-to-date with these advancements. 

“Once we complete our full deployments of BEACON AMA software and ORION Cellular endpoints, we will have an even more reliable and efficient water system—one that allows us to capitalize on increased revenues through other infrastructure projects and reduce customer inquiries,” said Robertson. “This new technology has been an impressive and worthy investment.”

   Solution

   Results

  • Improved Efficiencies
    - New managed solution unifies system under one solution helping to reduce time spent reading meters
    - Cellular solution allows utility to update technology without the need for deploying new infrastructure
  • Greater Flexibility
    - Cellular solutions do not require fixed infrastructure, providing utilities with flexibility to meet a wide variety of demanding needs
    - Utility can deploy new technologies strategically and in steps rather than overhaul entire water system because of cellular solution

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