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Contact a Customer Care Representative

We’ll get back to you within 24 hours or the following business day.

Prefer to call?
Customer Care representatives are available by phone Monday–Friday, from 9am–5pm CST.

For sales & general inquiries
Municipal water solutions: (800) 616–3837
Commercial & Industrial solutions: (877) 243–1010

For product support
Municipal water solutions: (800) 616–3837
Commercial & Industrial solutions: (877) 243–1010

We're here to help
Contact a Customer Care Representative

We’ll get back to you within 24 hours or the following business day.

Prefer to call?
Customer Care representatives are available by phone Monday–Friday, from 9am–5pm CST.

For sales & general inquiries
Municipal water solutions: (800) 616–3837
Commercial & Industrial solutions: (877) 243–1010

For product support
Municipal water solutions: (800) 616–3837
Commercial & Industrial solutions: (877) 243–1010

April 23, 2020

Smart Water Is: Robust and Resilient AMI

With cellular advanced metering infrastructure (AMI) solutions, utilities are benefiting from the unmatched uptime and resilience of cellular networks to keep their operations safe and secure.
When a large storm or natural disaster takes a utility’s network down, time is of the essence. Utilities need to respond quickly to regain visibility of their systems in order to monitor water quality and identify issues. With traditional fixed advanced metering infrastructure (AMI) networks, it can take days or even weeks for utilities to restore their systems and realize the extent of the damage. But with cellular AMI solutions, utilities are benefiting from the unmatched uptime and resiliency of cellular networks, which keep their operations safe and secure. 

Emergency Preparedness

Being prepared for an emergency is no longer a recommendation. Utilities must comply with America’s Water Infrastructure Act (AWIA) Section 2013, which requires community drinking water systems serving more than 3,300 people to develop and update risk assessments and emergency response plans (ERPs) every five years. The law was enacted to ensure utilities were developing a plan to assess:

  • Risks to their systems, whether from suspicious acts or natural hazards
  • Resilience of all parts being utilized by the system, including pipes, source water, pretreatment and treatment, storage facilities, automated systems and security
  • Operation and maintenance of the water system 

Investing in a cellular AMI solution greatly improves a utility’s emergency preparedness because of the resilience cellular networks provide. Cellular networks are the most powerful and reliable communication networks available. Millions of people rely on these networks for personal/consumer and machine-to-machine (M2M) reasons. Because these networks are so widely used, they are expertly monitored, managed and maintained to a 99.9% uptime, which helps utilities stay connected, even in an emergency. Utilities can be confident they are emergency ready with the resilient infrastructure of a cellular AMI network.

Unmatched Uptime

Another aspect of cellular resiliency is the unmatched uptime if network connectivity goes down. Restoring cellular networks is a top priority after an emergency to support first-response teams. Most emergency responders rely on the cellular network in the event of a natural disaster, so cellular network providers will work around the clock to restore service if it’s lost. Cellular providers often bring in cell on wheels (COWs) and cell on light trucks (COLTs) to provide temporary connectivity while the permanent infrastructure is repaired. This ensures utilities also have network connections to monitor flow conditions and identify backflow issues or large leaks. Addressing these issues immediately can help utilities prevent cross-contamination and protect customers from compromised water quality.

Improve Your Utility’s Resiliency With Cellular AMI

Cellular AMI solutions are an exceptional means of protecting your utility customers against whatever might come your way. Even in weather-related disasters, like hurricanes, our cellular AMI solutions have proven their reliability by maintaining a connection and staying online. Take the next step in improving your utility’s resiliency by considering a cellular AMI system. Learn more about our cellular AMI solutions and then reach out to our solution experts to discuss your tailored system.

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We're here to help
Contact a Customer Care Representative

We’ll get back to you within 24 hours or the following business day.

Prefer to call?
Customer Care representatives are available by phone Monday–Friday, from 9am–5pm CST.

For sales & general inquiries
Municipal water solutions: (800) 616–3837
Commercial & Industrial solutions: (877) 243–1010

For product support
Municipal water solutions: (800) 616–3837
Commercial & Industrial solutions: (877) 243–1010