Potable Water Billing
BEACON® Advanced Metering Analytics (AMA) Managed Solution and District Metering Strategy Help Identify Major Leaks for Highway 71 Water District No. 1
Case Study / 5 min read
Prefer to call?
Customer Care representatives are available by phone Monday–Friday, from 9am–5pm CST.
Potable Water Billing
Case Study / 5 min read
Serves Approximately 2,500 Water Customers Across 175 Miles of Countryside
The Average Amount the Utility Saves Annually in Non-Revenue Water by Identifying and Repairing Leaks
However, Highway 71 was facing challenges. The large service area and distance between meters made it difficult to detect leaks, resulting in high percentages of water loss. Highway 71 managers knew something had to be done.
Working with its local metering distributor, Henard Utility Products, Highway 71 identified potential solutions. “The team at Highway 71 had tried several leak detection solutions in the past. When we introduced Badger Meter’s BEACON® Advanced Metering Analytics (AMA) managed solution, they found the system that met their needs,” said Mike Henard, owner of Henard Utility Products. “Highway 71 was already familiar with Badger Meter, having used the company’s drive-by automatic meter reading technology, ORION® Classic (CE), for nearly 10 years. So, the utility knew Badger Meter would offer reliable and accurate water meters and meter reading systems.”
BEACON AMA is a cloud-based software analytics platform that provides utilities with real-time actionable data to monitor and manage their water systems. Its first-in-the-market cellular network technology, ORION Cellular, was ideally suited for most of the Highway 71 installations. Because BEACON AMA is also compatible with fixed network and drive-by meter reading systems, it provided flexibility in deployment for those areas of the district that did not receive strong cellular signals. By implementing the BEACON AMA solution, Highway 71 employees were able to monitor meters from the office to identify areas with leaks, saving considerable time and money in obtaining meter readings across the large rural countryside.
Along with the decision to implement BEACON AMA to help identify leaks in its system, Highway 71 leaders also needed an effective way to further isolate the location of the leaks so they could be quickly fixed to reduce water loss.
Prior to implementing an AMR solution, reading the city’s 17,500 endpoints took two meter readers about 60 days, so meters were read only every other month. With the new AMR solution, it takes one person only three days to read the meters for the entire city. The enhanced data collection process provides timelier, detailed information, which makes it possible to bill monthly. In addition, the significant reduction in meter reading time has helped the city to realize substantial cost savings. Because the city needs fewer meter readers, when two of the readers recently retired, there was no need to replace them.
“The Badger Meter system is truly a drive-by AMR system with continual broadcasting,” says Stark. “It’s much faster, and we don’t have to go out on as many service calls anymore. The number of customer complaints we receive has decreased significantly.”
Data Profiling Reports Signal Leaks and Improve Customer Service
“Because our system encompasses a large area of land, we decided to implement a zoning or district metering solution. By breaking down the system into ten zones, we were able to isolate exactly where leaks were occurring,” said Jesse McChristian Jr., manager of Highway 71. “When we combined the data-monitoring capabilities of BEACON AMA with our zoning strategy, we located leaks in just a few hours compared to the two or three days it had taken us in the past.”
To target leaks within the water system, McChristian and his team at Highway 71 created a zoned district metering solution. In addition to the meters already on-site at each customer’s property, Highway 71 added ten zone or “master district” meters from Badger Meter’s ModMAG® battery-powered mag meters. Like a tree trunk, the zone meters serve as the intermediary to the residential “branches” or meters. With the implementation of the district metering solution and BEACON AMA, Highway 71 was able to identify numerous leaks throughout its system, equaling approximately 125 gallons of water a minute. With the new solution in place, Highway 71 easily located the leaks and repaired the damage, saving the utility $260,000 a year in non-revenue water purchased from its supplier.
“While we are still phasing in BEACON AMA – we currently have 227 units deployed on zone and residential meters – we are already seeing results. We’ve cut down on time spent reading meters and have cut our water loss in half,” McChristian added. “In fact, the BEACON AMA solution has already paid for itself. We could not be happier.”
Highway 71 customers have also started to use the EyeOnWater® mobile and tablet application that is part of BEACON AMA. When using the app, utility customers can see and understand their water use in real time, allowing them to take a hands-on approach to monitoring their water usage. The utility is saving time in responding to customer questions, and its customers now have greater control of their water consumption.
The BEACON AMA and district metering solutions have saved Highway 71 money, time and water. With increased revenue coming to the utility, Highway 71 was even able to hire a new full-time employee and is upgrading its meters.
“The money we’ve saved identifying and repairing costly leaks in our system will now be used to upgrade our meters. We will be deploying Badger Meter’s E-Series® Ultrasonic meters and High-Resolution Encoders (HR-E®). Our team liked that the E-Series meter has no moving parts and will be more accurate over time compared to mechanical meters. I trust that these meters will be reliable, accurate and will last,” said McChristian.
Badger Meter’s stainless steel E-Series Ultrasonic meters use solid-state technology in a compact, totally encapsulated, weatherproof, and UV-resistant housing and monitor consumption, rate of flow, reverse-flow indications, and alarms.
With these solutions in place, Highway 71 Water District No. 1 is well-equipped to offer its rural Arkansas customers safe, high-quality water and exceptional customer service for years to come.