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Technical Support

Many specific product questions are answered in the product literature available in the Resource Library of documents. 

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Technical Support

Many specific product questions are answered in the product literature available in the Resource Library of documents. 

If you are unable to find what you are looking for within our documentation, please submit a Technical Support Inquiry

Where to find technical documentation within

Visit the Resource Library for technical documentation on all of our products.

Documents available in the Resource Library include Application Data Sheets, User Manuals, Product Data Sheets, Warranties, and more.

Tools to Help You Size and Select Meters and Valves

We offer several software tools to help you and your customers select a meter or valve to meet specific needs and properly size the instrument for optimal performance.

Preso logo
PresoCalc sizing software is a simple tool that sizes a wide variety of differential pressure (DP) flow meters. Badger Meter offers four types of DP meters: Gemini (a cone technology), COIN (a wedge technology), Ellipse (a Pitot tube technology) and a full line of Venturi designed meters. The new PresoCalc is a powerful tool that allows customers to size DP meters for a wide selection of media. Find it on any of the Preso product web pages.

Research Control Valve (RCV) Logo
RCVcalc software guides specifiers through selecting the right control valve given the unique process requirements of a plant or application. With more than 2000 different media available and the ability to create customized media, plus automatic phase identification, RCVcalc provides accurate and meaningful valve sizing information to better reflect the system parameters of individual applications. Find it on any of the RCV product web pages.

Coriolis Logo
RCT Selection Tool
RCT Selection Tool is designed specifically for the RCT1000 Coriolis line of flow meters. Especially for Coriolis meters, it's important to always size the sensor to the application—not the pipe size! The tool asks a series of questions to help determine the ideal meter size and type for a given application. Upon completion, the software will provide the ideal configuration and return a personalized report containing details, such as pressure and accuracy charts, flow range specifications, and more. Find it on any of the RCT1000 Coriolis product web pages.

Hedland logo
Hedland® Selection & Pricing Tool
To more accurately assist you in finding the Hedland product that best suits your needs, we offer a Hedland Selection & Pricing Tool available to you. Click on the link to fill out a series of questions which will produce a price and the exact product part number needed to order the Hedland product that fits your specific application. Find it on any of the Hedland product web pages.

Vortex logo
Gas Sizing and VN2000 Sizing Softwares
Available sizing software for VN2000 Vortex flow meters for liquids and steam, as well as, sizing software for RNG, RWG and RWBG vortex flow meters for gases. Find these sizing software downloads on the corresponding Vortex product web pages.

Frequently Asked Questions

High Resolution Encoders
Q: Does the HR-E encoder have a pulse/digital output?
A: The HR-E encoder utilizes the Industry Standard ASCII protocol. See the HR | E High Resolution Encoder Product Data Sheet for more information.

Q: Can I get a digital output from the HR-E LCD 4-20?
A: No, the HR-E LCD 4-20 provides an ASCII encoder output as well as a 4-20 analog output. See the HR-E® LCD 4-20 Encoder Product Data Sheet for more information.

Q: The display on my HR-E LCD keeps changing. What are the different screens displaying?
A: The display on the HR-E LCD encoder rotates through these screens; 9-digit consumption for 45 seconds; 6-digit consumption (segmented leak detector in this mode) for 5 seconds; Rate of flow for 5 seconds; Meter model displays for 5 seconds See the HR-E® LCD Encoder Product Data Sheet for more information.

Q: I have an HR-LCD 4-20 scaled/unscaled. Will it provide a digital output?
A: Yes, The HR-LCD 4-20 scaled/unscaled can provide a digital/pulse output as well as 4-20 analog output. See the HR-LCD 4-20 Scaled-Unscaled Register Product Data Sheet for more information.

Q: My HR-E LCD register came programmed for a Recordall M25 disc meter. Can I change it to work on a different meter?
A: You can use the field programming kit to program the HR-E LCD register for use on any Recordall Series meter. See the HR-E® LCD, HR-E® LCD 4-20, HR-LCD 4-20 scaled/unscaled Programmer Manual for more information.

ModMAG M-Series Meters
Q: How can I clear an empty pipe alert from my M2000 ModMAG?
A: You can clear the Empty Pipe error by purging all air from the line or installing the meter so the pipe remains completely full. See the user manual for installation guidelines. See the ModMAG M-Series M2000 Product Data Sheet for more information.

Q: Can I connect my ORION Cellular, ORION Fixed Network (SE), ORION Migratable (ME), or ORION Classic (CE) to my M2000 ModMAG?
A: Yes, as long as the M2000 has firmware version 1.10 or higher. Through the ADE output on the M2000 meters, the meter is capable of connecting to the ORION Cellular, ORION Fixed/Migratable, and ORION Classic endpoints. Please contact Badger Meter Technical Support by calling 800-616-3837 or fill out the contact form below to email us.

Q: Can I rotate the amplifier assembly on my ModMAG M-Series M2000?
A: Yes, remove power to the meter and remove the four screws at the base of the amplifier. Rotate the amplifier 180 degrees and reinstall the screws, reconnect the power and verify operation.

Handheld Ranger 3
Q: Are batteries covered by maintenance agreements or extended warranty?
A: Batteries are considered consumable items and typically not covered by maintenance agreements or extended warranties.

Q: I am having trouble loading or unloading my Trimble 3 handheld when using a memory stick. What can I do?
A: Make sure the memory stick is properly formatted and is assigned to that device. Once verified, make sure the path is correct.

Q: I cannot log in to BEACON. How can I reset my password?
A: Navigate to the BEACON login page and select Forgot Your Password link. You will receive a system-generated email with a link to reset your password.

Q: How do I find the Help section for BEACON?
A: Log in to BEACON and navigate to the At A Glance (AAG) page. While on the AAG page, place your mouse over the upper right corner of any one of the modules. When you see the question mark, click or select it to access BEACON Help.