Return Instructions

Review the following information regarding the RMA process to ensure you have the best possible return experience. 

Initiating the RMA Process:

• Completely fill out the required information on all the following screens to submit your request. Badger Meter will reply back to your request with a RMA if the request has been approved.
• Vague descriptions like “product not working”will slow down the evaluation and review of your product claim.
• DO NOT ship product back to your distributor or Badger Meter until you have received shipping instructions related to this RMA request. Only Badger Meter representatives can authorize a return for warranty evaluation.
• Failure to meet these requirements will result in return of unit to customer or substantial cleaning charges.

Badger Meter classifies returned material into three categories for proper handling:

• New and unused; has never been installed in the field.
• Used and not contaminated; has been installed but has never come in contact with a material listed in 40 CFR 372.45, 40 CFR 355 appendix A and B, or any other hazardous material. Returned goods MUST be accompanied by certification as to its use and with a proper SDS form.
• Used and contaminated; has been installed and has come in contact with a material list in 40 CFR 372.45, 40 CFR 355 appendix A and B, or any other hazardous material.

All product being returned for warranty evaluation or repair are required to meet the following criteria:

• A valid PO is required at the time an RMA form is submitted for accuracy and recertification
• Products must be flushed completely
• Fittings and attachments must be removed from product 
• SDS sheets are required.
• Meters used in potable water applications do not require a SDS, but need to be properly flushed to remove sand, rust, and other residue.

Shipping Product:

• DO NOT send fully assembled meter components (meter, encoder and endpoint) when the potentially malfunctioning component has been specifically identified. Doing so will result in products and/or newly replaced components being returned in separate shipments.
• Reference the RMA Case Number on the package and include a copy of the RMA in the package or attached as a packing slip.
• Items shipped for warranty evaluation need to be packed using packing material if necessary to avoid shipping damage. Shipping Damage is not covered by warranty!