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Welcome to The Smart Water Show! Morrice Blackwell, Senior Solution Architect at Badger Meter, hosts our new online show, where he highlights important smart water topics, technologies and solutions. Whether the concept is new to you or you are ready to implement a smart water solution for your utility, Morrice covers what you should know to make an informed decision.
Is your water utility looking to make the jump into the world of AMI Fixed Networks? Are you confused about all the different technology options available to you from traditional data collector systems, mesh technology and now cellular systems? In this video Morrice is going to explain to you the four key reasons why cellular might just be the right AMI technology for your utility.
Does your water utility get too many customer service calls? Silly question. I know you do. What percentage of those calls are dealing with high bill complaints? Well, the average water utility says that about 50 to 70% of the calls that they're dealing with are customers saying, "My bill doesn't actually represent what I actually used." Today, we're going provide you with some effective ways to cut those call times and call volumes in half.
I love asking my water utility customers the question, what are the biggest things that you want to overcome this year, the biggest problems? The list changes from one utility to the next, but there's one problem that's always on the top five of every utility, too many customer service calls.
Why have only 20% of water utilities deployed an AMI fixed network? If you are considering a fixed network, I've got something you seriously need to consider prior to soliciting quotations or putting out your RFP. The question is, who is going to manage the network infrastructure? Do you have qualified individuals within your utility ready to continuously monitor, maintain and manage the network? In this video, we're going to discuss some of the options available for water utilities today: a utility managed network versus a network as a service agreement (NaaS).
water meter is better, a mechanical or an electronic meter? It’s been over ten years since electronic water meters were introduced in the U.S. for residential applications. Many utilities are using electronic meters for commercial and industrial applications. However, the number of utilities adopting electronic water meters for residential applications continues to grow but is still only a small percentage of utilities. As an interesting comparison, think about what happened in the electric utility market during the early 2000s, the industry change from electro-mechanical to electronic meters almost overnight. This video discusses the differences between the two types of meters, mechanical and electronic and provides you with practical guidance on choosing the right meter type for your utility.
When was the last time a technology just blew your mind? For me it was my Apple Watch. There are so many great apps that increase my productivity and just make things easier. That’s exactly what technology should do for us. In this video I’m going to share with you a mind-blowing recent discovery of mine about water utility AMI fixed networks and the development of the world’s smallest fixed network.
How many shutoffs does your utility do on a monthly basis for non-paying customers? Depending on your utility size, this could be a hand full of customers or it could be hundreds or thousands per month. No matter how many it is, it’s too many and its costing your utility valuable time and money. In this video we are going to discuss some great new technology options available to you for never rolling a truck again for non-paying customers.
Many water utilities fit into the 80/20 rule. Meaning your large meters may only make up 20 percent of your customers but they probably make up 80% or the lion’s share of your usage when compared to your residential customers. No matter how much usage they make up, making sure that you are collecting all the revenue from your commercial and industrial accounts is extremely important to the bottom-line revenue of your utility. In this video, we discuss four exciting advancements in electronic metering technology that may make you think about using them in these applications if you are not already doing so, or if you have already been using electronic meters, it might be time for an upgrade.
One of the biggest problems within a water utility is dealing with high bill complaints. Let’s be honest, 99 times out of a 100 we know the customer used the water stated on their bill and of those 99 customers, most of them probably have a LEAK that they are unaware of. This situation happens tens of thousands of times per day at water utilities across the country. In this video we discuss some of the tools that are available to water utilities to help their customers find their own leaks and we will also review a case study by Dr. Wesley Schultz that demonstrates the success of deploying these tools at the City of Sacramento.
What methods are you using within your water utility to tackle your non-revenue water issues? District Metered Areas or DMAs, have been widely used in Europe for quite some time and have been found to be a very effective way to hone in on problem areas within your water system. In this video we are going to discuss the concept of DMAs as well as point out some of the tools available through today’s AMI systems to simplify the data gathering process as well as being able to provide proactive monitoring of your DMAs.
Many water utilities are ready to upgrade their existing metering infrastructure but getting started can be daunting for a number of reasons …including selecting the right technology, overall project complexity, upgrading legacy systems to support Advanced Metering, managing the deployment process and maintaining the new system post deployment, and of course BUDGET. In this video we’re going to discuss a game-changing Metering-as-a-Service offering that Badger Meter just added to its product portfolio. The new offering is netAMP Enabled, and it is specifically designed to address all these pain-points and fixed network deployment hurdles. Badger Meter is partnering with Utility Metering Solutions (UMS) to bring to customers netAMP Enabled to help significantly expedite your Advanced Metering deployments and to give water utilities a simplified path to AMI upgrades. Joining me on the show is Joey Mitchell. Joey is vice president at UMS, and we’ll be diving into netAMP Enabled and exploring deployment hurdles and how netAMP can help you address each.
Some people my say that the water utility industry is slow to adapt to new technology. Since the early 90s, many water utilities have struggled with the financial decision to transition from some form of manual reading to mobile meter reading technology. In 2020, when contemplating the decision for a first generation or even a next gen reading technology, I’ve seen the majority of mid-sized to large water utilities lean toward AMI fixed network technology. However, for those of you that are still having a hard time deciding between AMR and AMI, in this video I’m going to share with you my simple methodology for deciding on which way to go.
All of us greatly appreciate the essential work that is being done every day by water utilities all around the country to continue to provide us with safe drinking water during the Covid-19 pandemic. During these trying times, many water utilities are faced with the question of how to continue the installation of their AMI or AMR projects while keeping both their workers and customers safe. Today on the Smart Water Show, we welcome, Santiago Speranza, PMO Manager at Badger Meter. Santiago is going to share with us his real-world best practices in managing AMI deployments amidst Covid-19. As the Project Management Office Manager, Santiago oversees the management of a portfolio of projects through successful leadership of a team of PMP – Project Management Professional Project Managers, dedicated to the successful implementation of customer projects, ranging from full turnkey AMR/AMI implementations to the delivery of customized service solutions. He collaborates with both internal and external stakeholders to ensure customer projects are properly managed from initial deployment to completion and final acceptance. Santiago is a certified Project Management Professional and believes in effective management between customer communications and third-party vendors to meet contractual terms, including the requisite budget and timeframes.
Have you ever said to yourself, “I wish I better understood how to properly select, size or install large meters for our water utility’s commercial and industrial applications?” Well if so, today’s your lucky day, we've put together a nine part series that will cover all the aspects that you need to know in order to assure that you are putting in the right meter, the right way. In part one we are going to cover, why sizing and selection is so important, and we’ll review a case study by a major water utility in the US that went through this process utility wide and saw major revenue increases.
Understanding the proper methodology of sizing, selecting, and installing water meters for your commercial and industrial applications is extremely important to every water utility. In part two of this series we help you better understand the criteria and important terms used in meter right-sizing.
As a water utility professional, I'm quite sure you understand the benefits of proper sizing, selecting and installation of water meters for your commercial and industrial applications. In part three of this series, we'll teach you the skills you need to know in order to research the right meter for the right application, understand how the manufacturers put that information together on their product data sheets, and how that criteria can help you select the right meter. And then we'll wrap up today's session by covering the basics of meter data logging
The Wetworks Group's webinar on October 29th featured industry experts from a variety of technology and financing companies to discuss the topic of Sustainable Water Infrastructure Through Innovated Technology and Financing. Here we feature Morrice Blackwell discussing his Top Five Tips for Sustainability for Within Your Water Utility.