Cellular Network Delivers Confidence, Improves Customer Service for Ocala Water
Case Study / 3 min read
Prefer to call?
Customer Care representatives are available by phone Monday–Friday, from 9am–5pm CST.
Case Study / 3 min read
Ocala Water's legacy meter reading system was not effective, and provided little data for utility leadership.
Two-way communication of meter reading data provides consumption and flow rates at 98-100% accuracy.
The utility’s legacy meter reading system were not effective with their system, even throughout the implementation process. The move to a cellular network would deliver the powerful data operators wanted.
“We were not initially looking to go cellular, but when all the facts came in on cellular [networks] and how they work, and [adding in the fact that] we didn’t have to put any other new infrastructure in place, it was the best way to move forward,” Stacey Ferrante, Water Resources Infrastructure Manager with the City said.
“We never had two-way communication with our water meters, and now that we do, it’s a game-changer for our utility.”
The E Series® Ultrasonic Plus meter feeds accurate data directly to the utility via a robust cellular network. Data is collected and reported through ORION® Cellular endpoints and BEACON® Software-as-a-Service (SaaS), providing a complete view of utility assets. The meter’s integrated valve can operate in open, partial, and restricted positions, limiting the need for a truck roll and improving response times for issues within the network.
“Customers often say that they don't trust the water meter. With the new system we have the ability for an impartial third-party to conduct a test within a few hours [of a complaint] and it always comes back at 98 to 100 percent,” Ferrante said.
EyeOnWater® delivers the same real-time water usage data and leak notifications the utility sees directly to the customer. In the app, a customer can maintain and monitor their water usage with custom alerts.
“The EyeOnWater App is a tremendous tool for conserving water,” says Water Resources Assistant Director, Rusella Bowes-Johnson. “In 2020, my family and I used 158,848 gallons of water per year. We made a concerted effort to conserve water by turning the water off when brushing our teeth, taking shorter showers, cutting down the irrigation zone times, and turning off our irrigation during the rainy season. By 2021 we went to 81,147 gallons per year and by 2022 our usage dropped to 53,103 gallons per year.”
Additionally, Bowes-Johnson shared that by signing up for the EyeOnWater App in late 2019, she reduced her consumption by almost two-thirds.